Find Answers to Common Landlord Questions

Who do I contact in the event of a site emergency?

Please call our 24/7 Network Operations Center at +234(0)8090203700 or email us at nigeria.property@atcnigeria.ng.

Is ATC Nigeria interested in buying out my lease?

Yes, ATC Nigeria is interested in purchasing your interest in the lease. Please contact us and a member of our team will be in touch with you.

As your current tenant, we can likely match or exceed any other offer for the lease and can structure the transaction to fit your financial needs.

When will I receive my payment?

Monthly rental payments are issued at the end of each month, in advance, for the following month. For example, if your lease states you are to be paid monthly, your July rent payment will be issued by the end of June.

All other payments will be paid according to the terms of your lease.

I have a question about my payment. Who can I talk to?

We’d be happy to address your question. Please send your question directly to our landlord relations team at nigeria.property@atcnigeria.ng.

I have a new address. How do I inform ATC Nigeria?

Please email us directly at nigeria.property@atcnigeria.ng.

I recently bought a property with an ATC Nigeria communications site on it. How do I inform ATC Nigeria that I’m the new owner?

Welcome to ATC Nigeria. We look forward to working with you. To update our files, we need you to provide certain forms. Please contact us to determine which forms you need to provide, then email or mail all relevant documentation to nigeria.property@atcnigeria.ng.

My company name changed or my company merged with another entity. How do I inform ATC Nigeria?

Please contact us to determine which forms you need to provide, then email or mail all relevant documentation to nigeria.property@atcnigeria.ng.

I’m selling property that includes an ATC Nigeria site. What do I need to do?

Please direct the new owner to this website and ask them to contact us and provide all relevant documentation to nigeria.property@atcnigeria.ng.

How do I update my contact information with ATC Nigeria?

Please contact us so we can update our records. Note: we’ll use the address you provide to mail any notices required by the lease.

What access does ATC Nigeria have to my property?

Access details are specified in the lease. Please contact our landlord relations team with any questions nigeria.property@atcnigeria.ng.

What are my site and vendor numbers, and why do I need them?

Your site number and vendor number are used to identify your account. When you contact us, please reference your site number to help facilitate your request. Certain forms also require your vendor number, as it is associated with your payments.

To find your site number and vendor number, please check your payment remittance summary or the signage at the site. If you are unsure, please contact our landlord relations team nigeria.property@atcnigeria.ng.

Let Us Help

At ATC Nigeria, we take customer service seriously. Please let us know how we can help you by contacting our landlord relations team at +234(0)8090203700 or nigeria.property@atcnigeria.ng.