CUSTOMER SUPPORT FAQs
Site Access and Emergencies
Who do I contact to gain access to a site or in the event of a site emergency?
Please call our 24/7 Network Operations Center (NOC) toll free at +234(0)8090203700.
What is the best way to report an issue or get support for a DAS?
The best way to report an issue or get support is to call our dedicated managed networks NOC at +234(0)8090203700 staff is available 24/7.
I'm a landlord and have questions regarding the communications site on my property, who do I contact?
Please contact asset management at +234(0)8090203700 or nigeria.property@atcnigeria.ng.
I'm a concerned party who has questions about activity, such as construction, lighting, and security, at a site, who do I contact?
Please call our 24/7 NOC toll free at +234(0)8090203700.
New and Existing Customers
Who should I talk to about a new collocation?
Please contact our sales team at +234(0)8090203700 or nigeria.sales@atcnigeria.ng.
I’m interested in one of your sites, who can I contact for information on availability?
Please contact our sales team at+234(0)8090203700 or nigeria.sales@atcnigeria.ng any additional questions.
How do I obtain a status on my project?
You can reach out to your assigned Account Project Manager or assigned Sales Account Manager at any time for a status update.
Why is a structural analysis necessary?
ATC Nigeria requires an engineering service be completed for the following reasons:
- To certify the tower is structurally capable of accommodating the proposed equipment
- In accordance with reasonable and prudent engineering practices
- ATC Nigeria is contractually obligated to undertake the analysis
Selling or Leasing Property
How do I sell or lease my property to ATC Nigeria?
We only develop new tower sites based on customer need. If you would like to enter your property into our database, please complete the Property Submission Form. If there is interest in using your property to develop a tower site, we will contact you directly.
Selling a Tower
Who do I talk to about selling my tower to ATC Nigeria?
Please contact Gordon Xatse,of Sales and Marketing, at +234(0)8090203700.
Share Your Feedback
At American Tower, we are committed to collecting, reviewing, and acting on the customer feedback we receive—all with the goal of continually improving how we serve you. When working with us, you will be invited to provide your input along the way. Or, you can visit us here to share your thoughts at any time.
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